These terms and conditions cover your relationship with The Vale Grocer and all orders that you make with us. We reserve the right to review and amend these conditions from time to time. We use the veg box software OOOOBY for our veg box ordering and delivery. OOOOBY uses Windcave for payments.
1. Orders
- Orders must be placed before the stated weekly cut-off time.
- All orders are subject to availability.
- We reserve the right to substitute unavailable items with products of similar quality and value.
2. Pricing and Payment
- Prices are displayed in GBP and include applicable VAT where required.
- Your account is not a credit account and payment will be required when your order is processed.
- We reserve the right to amend prices at any time, but changes will not affect confirmed orders.
- We reserve the right to refuse deliveries to you and to cancel your account where payment(s) have been withheld.
- You agree to compensate us in full for all reasonable costs and expenses in obtaining payments that have not been made in accordance with these terms and conditions.
3. Delivery
- Deliveries are made to addresses within our designated delivery area.
- We aim to deliver on the scheduled day but cannot guarantee specific delivery times.
- Customers must provide accurate delivery details.
- If no one is available to receive the order, boxes may be left in a nominated safe place at the customer’s risk.
4. Product Quality
- Fresh produce is seasonal and may vary in size, weight, colour and appearance.
- Minor variations do not constitute a defect.
- Customers should inspect products upon delivery and notify us promptly of any issues.
5. Refunds and Complaints
- If produce arrives damaged or unsuitable for consumption, customers should contact us within 24 hours and provide photographs where requested.
- Refunds, credits or replacements will be offered at our discretion where appropriate.
6. Cancellations
- Orders may be cancelled up to the published cut-off time before delivery.
- Orders cannot usually be cancelled after produce has been sourced or dispatched.
7. Subscriptions
- Subscription deliveries renew automatically until cancelled.
- Customers may pause, skip or cancel future deliveries through their account before the stated cut-off date.
8. Liability
- Our liability is limited to the value of the affected order.
- We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, transport disruption or supplier shortages.
9. Privacy
- Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection laws.
10. Website Disclaimer
- The information contained in this website is for general information purposes only.
- The information is provided by The Vale Grocer and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
10. Contact
For questions, complaints or support, please contact:
Business Name: The Vale Grocer
Email: eatyourgreens@thevalegrocer.co.uk
Address: 9 Vale Park, Denbigh, LL16 5TA